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HomeEventsWTS Philly - Elevating the Airport Guest Experience

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WTS Philly - Elevating the Airport Guest Experience

When:
Tuesday, February 1, 2022, 12:00 PM until 1:00 PM
Where:
Virtual
PA  
Additional Info:
Category:
Affiliate Group Event
Registration is required
Payment In Full In Advance Only

 

WTS Philadelphia

presents

Elevating the Airport Guest Experience

 

Airports are no longer just places for passengers to access flights. Passengers' expectations of the airport experience have grown and changed significantly in the last decade, and continue to evolve alongside broader national and global trends.

This shift has spurred airports, traditionally structured solely around safe and efficient transportation operations, to expand the focus into a new realm: hospitality. Across the world, airports are rethinking and redesigning facilities, business practices, and staffing with an eye toward the guest experience.

Learn how the Division of Aviation developed its strategic vision for a holistic guest-centric approach and worked with major airport stakeholders to build the collaborative infrastructure to achieve it.

Presenters:

 

 

 

Leah Douglas

Lakshman Amaranayaka

Elizabeth Moselle

City of Philadelphia - Division of Aviation
Director of Guest Experience & Chief Curator

American Airlines

Vice President,
PHL Hub Operations

City of Philadelphia - Division of Aviation
Assistant Director of
Guest Experience

Date
February 1, 2022

Location
Zoom

Time
2:30 PM - 3:30 PM

Cost
FREE

RSVP By
February 1, 2022

Questions
VicePresident@wtsphiladelphia.org