WTS Philadelphia
presents
Elevating the Airport Guest Experience
Airports are no longer just places for passengers to access flights. Passengers' expectations of the airport experience have grown and changed significantly in the last decade, and continue to evolve alongside broader national and global trends. This shift has spurred airports, traditionally structured solely around safe and efficient transportation operations, to expand the focus into a new realm: hospitality. Across the world, airports are rethinking and redesigning facilities, business practices, and staffing with an eye toward the guest experience. Learn how the Division of Aviation developed its strategic vision for a holistic guest-centric approach and worked with major airport stakeholders to build the collaborative infrastructure to achieve it.
Presenters:
Leah Douglas
Lakshman Amaranayaka
Elizabeth Moselle
City of Philadelphia - Division of Aviation Director of Guest Experience & Chief Curator
American Airlines Vice President, PHL Hub Operations
City of Philadelphia - Division of Aviation Assistant Director of Guest Experience
Date February 1, 2022
Location Zoom
Time 2:30 PM - 3:30 PM
Cost FREE
RSVP By February 1, 2022
Questions VicePresident@wtsphiladelphia.org
REGISTER NOW!